As the largest debt recovery service in the UK, Wescot leads the way across many areas of the market and most especially in compliance. Compliance is at the forefront of every Wescot procedure and in the current changing regulatory environment Wescot has not only developed unsurpassed compliance standards, but also helped in many cases to shape the new and stringent regulations. The high compliance standards at Wescot have been officially recognised both by Trading Standards and by the Lending Standards Board. The Wescot operations team is comprised of a large number of highly skilled individuals with strong backgrounds in both compliance and negotiation, helping bring each account to an achievable conclusion.
Compliance is built into every system and process at Wescot to ensure that all of the relevant regulations and guidelines are adhered to, that clients are protected and that each customer is treated fairly and provided with the appropriate solution to their debt. Each individual who works for Wescot and deals with the public is subject to strict and regular structured audits, and provided with continual training. Wescot requires all individuals working in areas where customer contact occurs to undergo an annual compliance test in order to ensure continues understanding and practice. As well as focusing on customer-centric solutions to debt, Wescot also actively promotes the free advice sector in order to provide customers with even more information regarding the best way to handle debt. Click here to find out more about Wescot or visit the website for information about where to go for free advice in debt issues.
As a company which actively engages with and listens to the needs of customers, Wescot has in place a stringent complaints procedure. With a mission to deliver a first-class service each and every time, Wescot takes complaints seriously and uses these as opportunities to improve upon future service wherever possible. The aim at Wescot is to reach problem resolution within a period of no more than eight weeks from receiving the initial complaint, with all account activity being suspended until resolution occurs. In only the most exceptional circumstances will the process take longer, in which case Wescot will inform the customer in writing with a date for resolution. Compliance not complaints is the Wescot ethos.