For many large companies, it is important that they should attempt to speed up the efficiency of all the processes that enable the business to keep running. This goes for not just the primary systems that make up the initial business model, be that credit lending or selling watches, but the background processes that are necessary for any business to work, departments such as human resources have to be as efficient as possible reduce costs for the business as a whole. The Equinti group specialises in improving these systems through the use of IT programmes and software. One of the more common products that Equinti offer is called Perito and the Perito system is used extensively in automating many processes and actively reducing the costs for Equinti’s clients.
One of Equinti’s current clients is a credit management company from Glasgow. Wescot is one of the UK’s largest debt recovery companies, employing over 650 people in three locations throughout the North. Because the debt recovery industry has recently been put under increased pressure from the new regulatory body, the Financial Conduct Authority, companies have had to greatly improve their customer relations and complaint management systems. Perito is one such automated system that has been shown to reduce the ‘risk associated with manual processes’, so says a spokesperson for the debt recovery company. Wescot is now in a position whereby they can much more efficiently deal with complaints from third parties by utilising the Perito system. Each mistake that is left absent by implementing Perito is a mistake that will no longer affect the running of the business. The programme works by sorting the complaints into a database with each one ranked in severity. This means that the more imperative complaints will be dealt with quicker, in accordance with the FCA regulations.
Equinti have worked closely with large IT companies, Microsoft and IBM in order to create their automated IT systems. With the backing and support of these companies, clients of Equinti can rest assured that the most efficient and best quality programmes are in their hands, actively contributing to both a more efficient and cost effective business. For Equinti, their philosophy is the continued reduction in unnecessary costs and this can be seen through the software programmes that they develop.
The Equinti group is an IT services company that employs over 3500 people, in 22 office locations across the world. They specialise in the transformation of clients’ systems, not just in IT hardware itself but also in providing HR solutions, finances and improving the sales of many of their clients. By cooperating closely with IT industry leaders, Microsoft and HP, Equinti are able to develop new software systems that will demonstrably change the way their clients run their business, using IT to run more efficient programs while the client focuses on their primary objectives. While Equinti offer a number of systems that cover a broad range of business needs, their Perito system has been implemented a number of times in being able to assist clients in their complaint management projects.
Wescot Credit Services is one such client of Equinti, purchasing their Perito system in an effort to manage their complaints system more efficiently. The company specialises in debt recovery and the industry in the UK has recently undergone a regulation change, with debt collection currently being regulated by the Financial Conduct Authority (FCA). The FCA has implemented more stringent regulations on debt recovery and as such, companies have had to evolve their complaint management to meet the new regulations. Perito, by Equinti, has proven itself more than adequate for the needs of Wescot Credit Services, who can use the system to not only, adhere to the guidelines set down by the FCA, but they can actually improve the efficiency of the whole process. At any department of a customer focused company such as this, it is important to improve the efficiency of their processes; ultimately it ends with a reduced cost to the client and better customer relations. Wescot have been impressed by the Perito system and has said that the automatic process has ‘reduced the risk associated with manual processes’. Every mistake negated by Perito directly translates to a faster and more efficient recovery campaign by the debt management company.
Equinti are committed to delivering the highest quality services to their clients, ensuring that their processes are as hassle free as possible and they can operate more efficiently. Perito goes a long way to achieving that goal from Equinti.