Tag Archives: treating customers fairly

Wescot / Sponsors of Money Advice Scotland

Posted on by
Reply

Money Advice Scotland (MAS) is a registered charity which operates as the national umbrella organisation for the support and promotion of independent, impartial, free and confidential debt and finance advice and financial inclusion. Each year MAS howescotst a conference addressing some of the more important topical issues which affect the financial services and credit services sectors. As one of the sponsors of MAS, Wescot Credit Services proactively engage with the debt advice sector to identify and implement best practice across the board, especially in these times of huge change for the financial services industry.

“Wescot is proud to support the Money Advice Scotland Conference and the excellent work undertaken by the MAS. Wescot is one of the largest debt collection agencies in the UK, employing over 650 staff at three centres in Hull, Glasgow and Saltcoats and servicing more than 5 million consumers each year. Wescot practice initiatives within our business ensuring customers and advisors continue to receive appropriate outcomes and support when working with Wescot.”

This year’s MAS conference, held over the 3rd and 4th of January, addressed the issues relating to changes in the regulatory landscape, including new bankruptcy legislation, welfare reforms and the setting up of the new Financial Conduct Authority (FCA) and regulatory board. In early 2014, it is expected that further topical issues within the finance sector will be up for debate, as new reforms shake up the industry and stricter regulations engender a need for a higher level of compliance.

As industry leaders, Wescot have always prided themselves on adopting compliance standards which are unsurpassed in the industry. In many cases, Wescot Credit Services have actually helped to shape the stringent government regulations now in place. Wescot continue to work ethically and to lead the way in terms of dealing with the increased regulations and the impact these have upon the credit services sector. The high compliance standards held by Wescot are recognised by both Trading Standards and the Lending Standards Board. Compliance is at the heart of everything Wescot do, with the strictest standards being built in to all processes to ensure continued adherence to all current regulations and guidelines.

Wescot / Providing Trace Support for Remediation

Posted on by
Reply

Wescot is the only leading edge debt collection agency which offers diversification of four product areas, allowing them to support their clients at every stage of the credit cycle. The Wescot Credit Services locate products and services that have recently been put to further use, in partnership with Swift Advances in relation to a remediation exercise which was undertaken.

wescotAs part of a one-off exercise, Swift Advances wished to trace some 2,000 customers who had already paid off their loans in order to issue them with a relatively small refund. Wescot were asked to help by using their Locate experience, skills and technology in order to trace these customers. Within the space of just two weeks, Wescot were able to give positive trace results on almost 80% of all the customers, a far higher figure than Swift originally expected.

As part of the diverse, full credit cycle range of products on offer at Wescot, accurate locating has proven an invaluable tool. Through an extensive range of lead generation and trace products and services, Wescot are able to not only provide originators with validated data, but also to tailor a solution to the specific requirements of the Swift undertaking and deliver results which exceeded expectations.

Exceeding client expectations is part of the ongoing Wescot business model. As an ethical, customer-focused business, Wescot strives to remain the right choice for the customer and to deliver solutions which maximise profitability for clients, whilst also delivering achievable conclusions for the individual. The locate validation services provided by Wescot Credit Services work to re-establish contact between clients and individuals for the purposes of debt collection, pre sales and dormant accounts, and for verification of residency. Wescot also provide debt recovery services and outsource services to cover the full range of the credit cycle.

As one of the UK’s largest debt collecting agencies employing over 650 staff and working with five million accounts, Wescot take their responsibilities as market leaders seriously. Compliance is at the forefront of everything Wescot do. Not only does Wescot operate at an unsurpassed level of compliance, but it has also been responsible in part for shaping some of the current government legislation.

Wescot / Treating Customers Fairly

Posted on by
Reply

As one of the largest debt collecting agencies in the UK, Wescot Credit Services takes its responsibility as a market leader extremely seriously. As an ethical company Wescot focuses on compliance at the centre of everything it does, not only surpassing everyone else in the filed in terms of levels of compliance, but also helping to shape certain government regulations. Treating Customers Fairly is also at the heart of the Wescot values, with the 650-strong team striving to always exceed client expectations and to deliver solutions which maximise profitability. Professionalism and quality are ever watchwords at Wescot, a quality assured company accredited to the BSi 9001:2000 quality standard, active member of the Credit Services Association and keen supporter of the free Money Advice Agency Network.

WescotAs an employer, Wescot recognise that people are their most valuable asset. Wescot believe in treating their employees as fairly as they treat their customers and aim to make each role in the company one which provides job satisfaction and enjoyment for the mutual benefit of Wescot as a whole and the individual employee. Wescot is committed to the learning and development of all employees and each has equal access to training sessions and independent learning opportunities both within the company and externally.

As a prime services provider in the credit industry, Wescot maintain the highest quality levels of service at all times, seeking not to meet but to exceed client expectations and provide a service which is tailored to individual specific needs, which are identified through close working relationships. The general public has lost a lot of faith in the financial services industry over the past few years. Wescot are committed to rebuilding relationships based on trust in order to instil a new faith in the credit services sector, by maintaining high quality products and services which meet client needs and deliver effective solutions for both companies and individuals. Wescot endeavour to protect investment and brand for each client through a fully tailored service package, which goes above and beyond each and every time.