Wescot, the UK’s biggest debt recovery company, is keen to promote the strong learning and training culture that exists within the company. Everybody from the managers, to the learning and development team themselves, right to the freshest employees are encouraged to further improve their abilities and skills. This means that for a customer driven company like Wescot, everybody that works for the company is able to deliver the high standard of customer service that is expected from them.
The learning and development programmes developed by Mike Rustill and his team are engineered to motivate the employees at Wescot to give the best customer service that they can. Client satisfaction is of the utmost importance at Wescot and it is seen to it that everybody that works at the company shares that philosophy. The learning and development team hold regular reviews of every member of staff, so that their strengths and weaknesses can be highlighted. In the case of further training being required, the reviews will go a long way to informing the learning and development team which areas an employee might need extra education. With an extensive training process, clients of Wescot can expect that no matter who they talk to, they will be left encouraged by the friendly and knowledgeable staff who work at the company.
To exhibit just how much learning and development is part of Wescot, the company is keen to embrace the legislation that came into force on the 6th April 2010. Employees were given the right to take time off work for study or training as of that date, and Wescot put a lot of effort into making sure their employees are aware of this. Whether the training is done through Wescot, or the individual has secured further training outside of the business, then the learning and development team are happy to oblige them with the time off. The only proviso of taking this time off is that employees have to prove that by undertaking this training they will actively improve their ability to work for Wescot.
The learning and development culture is paramount for the success of Wescot, managers are fully aware of the progress of employees and acknowledge the fact that through development, the business can continue to succeed.